Support Center
Get the help you need to make the most of your Mediabox streaming device
How can we help you?
Choose from the options below to get quick assistance with your device.
Frequently Asked Questions
Find answers to common questions about our products and services.
What is Google TV?
Google TV is an intelligent platform that organizes movies, shows, and more from across your apps and subscriptions. It uses Google's knowledge to help you discover new content and pick up where you left off.
Do I need a subscription to use Mediabox devices?
No subscription is required to use your Mediabox device. However, individual streaming services may require their own subscriptions. Many free apps and services are also available.
What's the difference between our streaming devices?
Our devices range from the compact Neo Stick for basic streaming to the powerful Rocket with advanced features. The main differences are in processing power, resolution support, storage capacity, and connectivity options.
Do your devices support 4K content?
Yes, most of our devices support 4K Ultra HD content. The Neo Stick supports HD 1080p, while the Maverick, Maverick 2, and Rocket all support 4K resolution with HDR.
How do I set up my Mediabox device?
Setup is simple: connect your device to your TV via HDMI, connect to Wi-Fi, and sign in with your Google account. The setup wizard will guide you through the process step by step.
Quick Setup Guide
Get your Mediabox device up and running in just a few simple steps.
1
Connect to TV
Connect your Mediabox device to your TV using the included HDMI cable.
2
Power On
Connect the power adapter and turn on your TV. Select the correct HDMI input.
3
Connect to Wi-Fi
Follow the on-screen instructions to connect to your Wi-Fi network.
4
Sign In
Sign in with your Google account to access all Google TV features and apps.
Still Need Help?
Our support team is here to help you get the most out of your Mediabox device.