Warranty Information
Your Mediabox device is protected by our comprehensive warranty. Learn about coverage and how to make a claim.
Warranty Coverage
All Mediabox devices come with a comprehensive warranty to protect your investment and ensure peace of mind.
12 Month Coverage
Full warranty protection for 12 months from date of purchase.
Manufacturing Defects
Coverage for all manufacturing defects and hardware failures.
Fast Replacement
Quick replacement or repair service to minimize downtime.
What's Covered
Hardware Defects
Manufacturing defects in materials and workmanship
Power Issues
Device won't power on or unexpected shutdowns
Connectivity Problems
Wi-Fi, Bluetooth, or HDMI connection failures
Remote Control Issues
Defective remote control or pairing problems
Software Failures
System crashes or firmware corruption
What's Not Covered
Physical Damage
Drops, impacts, water damage, or misuse
Normal Wear
Normal wear and tear from regular use
Unauthorized Repairs
Damage from unauthorized repair attempts
Software Issues
Third-party app problems or user account issues
Accessories
Cables, adapters, or other accessories (separate warranty)
How to Make a Warranty Claim
Making a warranty claim is simple. Follow these steps to get your device repaired or replaced.
Contact Support
Reach out to our support team via phone, email, or contact form.
Provide Details
Share your purchase information and describe the issue you're experiencing.
Verification
We'll verify your warranty status and troubleshoot the issue.
Resolution
Receive a replacement device or repair instructions within 3-5 business days.
Information Required for Claims
To process your warranty claim quickly, please have the following information ready:
Purchase Information
- • Order number or receipt
- • Date of purchase
- • Retailer or store name
- • Product model and serial number
Issue Details
- • Description of the problem
- • When the issue started
- • Steps you've tried to resolve it
- • Photos or videos (if applicable)
Need to Make a Warranty Claim?
Our support team is ready to help you with your warranty claim. Contact us today.